Shipping & Returns

 

Shipping Information

We will happily prepare your package promptly upon receipt of your order. We know you will be waiting eagerly for your goodies to arrive. We will ship them via USPS. Should you prefer upgraded shipping, that is an option available to you.

Please check your package carefully upon arrival to verify all expected items are present.

 

Easy Returns & Exchanges

We want to make sure that you receive each delicious and creamy luscious item you are expecting. If an item does not meet your expectations, please contact us so that we can make arrangements to make the situation right. A return, exchange, or replacement  may be necessary to get the perfect item to you promptly. You will be given an RGA (Return Goods Authorization) Number which will  speed the processing of your return. Please do not return any items without this number, to :

ButtercupBalm.com
6156 Buffridge Drive
Mechanicsville, VA 23111

Include a copy of your original invoice or packing slip along with the item to be returned. We want you to be pleased with our products and our service so we will do what we can to make your transactions a happy one.